Make an impact behind the scenes by supporting appeals management and service operations. This role offers a unique blend of stakeholder engagement, data analysis, and administrative coordination, providing valuable exposure to public sector processes.

Location : Novena (Central)

Working Hours : Mon–Thu 9:00am – 6:30pm, Fri 9:00am – 6:00pm

Salary : Up to $2,810 per month

Duration : 12‑month contract

• Handle public enquiries and appeals, providing timely and professional responses
• Review appeal submissions and verify eligibility based on established requirements
• Compile, track, and analyse appeal-related data using Excel, Power BI, or similar tools
• Conduct desktop research and prepare basic reports to support operational reviews
• Support day‑to‑day administrative and operational activities related to appeals management