Responsibilities

• Update and key-in all ongoing jobs during duty hours while ensuring all BHeroes complete assigned tasks promptly.
• Manage battery stock inventory comprehensively from end-to-end.
• Handle the eCount system for scrap and float transactions.
• Manage scrap batteries and float batteries while ensuring daily incoming and outgoing records are updated accurately.
• Perform car battery installation and handle warranty matters for walk-in customers.
• Process and record all warranty claims carefully to avoid company losses.
• Carry out online and offline marketing activities and improve social media engagement.
• Ensure all jobs assigned by HQ, including RSA, are fulfilled according to the required SLA.
• Respond to all calls and messages promptly and convert inquiries into sales opportunities.
• Ensure all external jobs are completed quickly and coordinate with BHeroes for installation arrange...