Responsibilities

The Band 3 Anticoagulant Service Administrator provides essential administrative support to ensure the safe and efficient delivery of anticoagulant care. This role is critical for maintaining timely patient pathways, safeguarding referral‑to‑treatment compliance, and supporting clinical teams in managing complex anticoagulation processes.

The postholder will:

• Process referrals and book appointments within clinically defined timeframes.
• Handle high‑volume patient communication , ensuring queries are resolved promptly and professionally.
• Maintain accurate clinical data across DAWN, Unity, and other Trust systems to support safe prescribing and monitoring.
• Issue timely correspondence to patients and GPs, reducing delays and improving continuity of care.
• Support operational resilience by providing reliable cover during staff absence, preventing service disru...