Job Summary

Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.

Job Accountabilities - Key Accountabilities

• Sets and achieves targets to maintain productivity, efficiency and quality standards.
• They meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
• They contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
• They take personal responsibility for resolving basic queries from customers and agents. They help identifying and taking forward continuous improvement opportunities.