Pay Range: $18.50 - $20.81



Responsible for contacting customers with delinquent consumer and residential mortgage accounts. Researches, maintains and processes account transactions. Recommends foreclosure, repossession and or accounts for legal. Works with internal and external customers, and branch personnel to resolve problems or answer questions that may arise. Researches lost or mis-posted payments for customer accounts. Reviews collateral prior to any actions the Bank may take. Reviews with supervisor and/or department manager any problem accounts. Prepares reports and maintain appropriate files as needed.


Education and Experience:

+ High School Diploma or GED

+ Customer service experience preferred


Skills and Abilities:

+ Good communication skills.

+ PC skills with proficiency in word and excel.

+ Ability to negotiate


Unique Job Characteristics and Requirements: