Client Locations: Alabang, Mandaluyong, Makati, Quezon City, San Fernando Pampanga, Santa Rosa Laguna

The Clinic Cluster Lead will handle clinic management in terms of daily clinic operations, engagement with staff, guidance in reports, audit compliance, etc. A coordinator and first line to engage with clinic site personnel to address day-to-day concerns.

Duties and Responsibilities:

• Monitors compliance of staff with standards defined by ActiveOne specifically about customer service and other staff behavior policies.
• Monitors and maintain records of staff performance relative to attendance & performance
• Communication/coordination with site medical personnel regarding client requirements and policy updates
• Coordination with CMT regarding client escalations on staffing and operational issues and ensuring compliance to response time is met.
• Respond to site medical personnel concerns and queries and direc...