Job Title - GN - SONG - C&S - MS Dynamics – Senior Manager

Management Level

06/Senior Manager

Location

Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must Have Skills

Microsoft Dynamics 365 Customer Relationship Management (CRM)

Good to Have Skills

Customer Service Life Cycle

Job Summary

You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.

Areas of Work: Microsoft Business Analyst/Functional Consultant – MS D365 Customer Service & Marketing, Service module

Roles & Responsibilities

• Serve as CRM solution consultant and, if required, perform hands‑on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules)
• Requirements Gathering: Collaborate with stakeholders to understand their business ne...