Drive customer satisfaction and platform success for Achievers as a Customer Success Manager II. Your expertise will directly influence business outcomes and employee engagement.
You'll engage with national and enterprise clients, leveraging over four years of software account management experience. Your role includes fostering product adoption and developing recognition strategies that align with customer goals. With strong analytical skills, you’ll assess risk and support long-term customer retention by ensuring excellence in service delivery.
Key Responsibilities:
• Serve as strategic partner for enterprise customers
• Track customer implementation and adoption efficacy
• Host workshops and training on new features
• Manage revenue pipelines and identify growth opportunities
• Update customers on queries and program rollouts
Requirements:
• 4+ years in account management at SaaS
• Proven ability to influence diverse decision-makers
• Experience in de...