Job Description

Job Title: Airport Customer Experience Specialists (ACES) FLSA Status: Non- Exempt Direct Reports: None Reports to: Director/ General manager/ Operations Manager Job Summary: Airport Customer Experience Specialists (ACES) are responsible for providing information regarding ground transportation, baggage assistance, aiding passengers with disabilities and other services required to make a customer's travel pleasant and convenient. Customer service functions such as: proactively greeting travelers, providing directions within the airport, providing options and directions for exiting the airport or any other general assistance required by the traveling public. These functions will be provided within the airport footprint and/or adjacent assigned areas. ACES also provide eyes and ears and promptly report issues to management. Airport Customer Experience Specialists are members of a union and are covered under the applicable collective bargaining agreement by airp...