Role purpose

Lead end-to-end AR operations and process governance for a team/region, ensuring stable service delivery, strong controls, and continuous improvement across Order-to-Cash in a shipping/logistics environment.

Key responsibilities (Operations + Process)

• Service delivery leadership

• Lead AR team performance (collections, cash application, dispute management, reconciliations).

• Allocate workload, manage priorities/backlogs, and ensure SLA adherence.

• Collections governance & escalation

• Define segmentation and dunning/collection strategy by customer type, risk, and geography.

• Handle senior escalations and critical customer negotiations; align with Sales leadership.

• Process ownership & standardization

• Own AR process design, SOPs, controls framework, and conti...