Position Overview
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Your Role:
Proactive collection of debt from customers in accordance with agreed payment terms, using appropriate chasing techniques. Reconciliation and maintenance of customer’s accounts. Share inputs for standardization of processes, automation & scope expansion.
Main Responsibilities:
Ensure 3rd party debtors are proactively chased and pay within agreed payment terms to maintain overdue debt and DSO within agreed target levelsMaintenance of accurate and up to date chase records and interaction with customers in used systems (e.g. SAP/CRM)Maintain accurate and up to date all chase records and interaction with customers in CRMMonitor payment performance of customers and escalate immediately where appropriateQuick detection of customer disputes and communication with local teams to ensure quick turnaroundMonitor shared email boxes to make sure all requests are actioned and resp...