Job Description
The AR Specialist is responsible for managing collections, reconciling customer accounts, and ensuring accurate cash application and revenue reporting. This role owns customer accounts end-to-end, partnering with billing and sales to resolve discrepancies and drive timely payments.
Key Responsibilities:
• Manage collections process, including outreach on past-due balances and tracking promised payments
• Review daily cash posting activity to analyze payments and resolve misapplied cash, short pays, and overpayments
• Perform account reconciliations and investigate discrepancies across multiple invoices
• Serve as the main point of contact for customer inquiries, owning issues through resolution
• Partner with Billing to correct invoice errors, process credits/rebills, and ensure billing accuracy
• Support PO-related collections by working with Sales to obtain required documentation
• Generate and review AR aging and revenue reports, identifyin...