Role Purpose

To proactively manage the accounts receivable ledger by facilitating timely debt recovery, resolving complex disputes, and maintaining high levels of customer service. This role is critical in optimizing cash flow, reducing DSO (Days Sales Outstanding), and minimizing bad debt exposure while adhering to regulatory guidelines and company values.

Key Responsibilities

• Portfolio Management & Debt Recovery
• Proactive Collection: Execute high-volume outbound collection activity (calls and written correspondence) to achieve monthly cash flow and KPI targets.
• Account Monitoring: Continuously monitor the ledger to identify overdue accounts and initiate prompt follow-up actions.
• Inbound Response: Act as a primary point of contact for debt-related inquiries via phone, email, and chat, ensuring responses meet established Service Level Agreements (SLAs).
• Debtor Support: Guide debtors through repayment option...