As our Accounts Dispute Resolution Officer with our Finance team in the Philippines, you will help improve partner experience, reduce operational losses, and act as the go-to person in resolving invoice disputes. You will also manage internal and external stakeholders, building trusted relationships to improve operational efficiency.

Roles & Responsibilities

• Manage end-to-end finance dispute resolution processes, ensuring timely and accurate resolution of partner and customer issues, including pricing discrepancies, duplicate or incorrect invoicing, credits, and usage anomalies.
• Maintain accurate case records from initiation through resolution, administering agreed outcomes in collaboration with internal and external stakeholders.
• Escalate unresolved disputes promptly to the Accounts Dispute Resolutions Manager to ensure timely resolution.
• Partner with Sales Account Managers and Accounts Receivable teams to resolve bil...