Job Description

The successful candidate will be part of the Finance Division.

Key Responsibilities

1. Ensure all the other airlines (OAL) coupons uplifted for the month are processed promptly and completely by the outsourced Business Process Outsourcing (BPO) vendor 
- Monitor the processing done by the BPO staff.
- Answer their queries especially those relating to involuntary-routed tickets so that the coupon values can be calculated for billing. 

2. Ensure the Special Prorate Agreements (SPA) signed by Partnership Department are maintained promptly for interline billings
- Update the conditions of the SPAs promptly in the International Passenger Revenue Accounting (IPRA) System 

3. Ensure the quality of BPO work remains high
- Perform QC checks on the BPO work monthly. 
- Provide prompt feedback on the errors to improve the quality of the BPO staff. 
- Compile monthly reports on QC checks fo...