JOB DESCRIPTION:

• Conduct onboarding training for new hires on AR cash application processes, systems, and tools

• Deliver refresher and upskilling sessions to improve accuracy and timeliness of cash posting

• Facilitate training on end-to-end cash application processes including:

– Lockbox processing

– ACH/EFT and wire payments

– Credit card posting

– Refunds and chargebacks

– NSF and reversal transactions

• Provide training on reconciliation of payments to bank statements prior to posting

• Train team members on identifying and resolving unapplied and misapplied cash

• Facilitate training on credits on account, payment transfers, and adjustments

REQUIREMENTS:

• At least 2-3 years experience in conducting new hire training on Accounts Receivable Process

• Prior experience in supporting clients in an Shared Services/Outsourcing/Offshoring setup

• Am...