ACCOUNT TECHNICAL SUPPORT AGENT

We are looking for a highly motivated and detail-oriented Account Technical Support Agent to join our dynamic team. If you are passionate about customer service, problem-solving, and technical/account support, this opportunity is for you!

Key Responsibilities

As an Account Technical Support Agent, you will:

• Deliver excellent customer service using strong communication and listening skills


• Provide professional telephonic and email support to customers


• Accurately capture and log service calls with high attention to detail


• Provide product guidance using IFU (Information for Use) documentation


• Update and maintain accurate business and account information


• Support customers with accounting queries, including HMRC regulations and compliance


• Resolve complex accounting issues such as VAT ...