Grade: RCS I
Contract Type: Permanent – Full Time
Location: Birmingham – B35 - Hybrid/Remote

The Account & Sustainability Manager plays a critical role in managing strategic freight and logistics customers while championing sustainability across commercial, operational, and transport solutions. This position is responsible for balancing account profitability, operational excellence, and exceptional customer service, while ensuring customer sustainability and carbon‑reduction objectives are fully embedded across multi‑modal freight operations.

Working closely with senior customer stakeholders and internal DHL teams, the role drives long‑term account strategies, open‑book commercial performance, and continuous improvement. You will lead customer engagement on decarbonisation, carbon transparency, and ESG c...