+ Manage queues in Salesforce and MBS, and complete cases, projects, and/or MBS tasks in accordance with standard operating procedures.

+ Process agency onboarding, user access provisioning, and account lifecycle management, including creation, validation, updates, and deactivation of accounts.

+ Maintain and update agency and underwriter information across systems with accuracy and completeness.

+ Provide timely and accurate status updates to internal and external customers.

+ Identify and resolve straightforward issues using standard procedures and escalate when necessary.

+ Monitor workload, prioritize tasks, and demonstrate accountability in achieving productivity, quality, turnaround time (TAT), and SLA targets, ensuring alignment with overall KPIs and team performance goals.

+ Support training and knowledge sharing for new or existing team members, as required.

+ Attend virtual meetings, team huddles, a...