Description
- Independently manage customer accounts, including dispute resolution.
- Provide expert support in claims processing and revenue recovery.
- Train and mentor junior team members in customer service best practices.
- Analyze and resolve escalated customer complaints and financial issues.
- Support process improvements and operational efficiency initiatives.
- Supports development and execution of strategic communications plans, key messages, programs and campaigns to support business objectives using research/analytics.
- Creates visual and written content for internal and external channels (newsletters, digital and social media, video, etc.).
- Supports internal business partners on communications strategy and provides executive and communications support.
- Serves as liaison for assigned business units and serves as project manager for campaigns and cross-functional initiatives.
- Drafts media statements/press releases, answers media inquir...