**Schedule**

+ **1st Shift** : Mon – Fri, 8a – 5p
+ **Hybrid** : In-office 2x/week, required
+ Overtime based on business needs

**What you will do**

As an Account Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

+ Provide phone support for inquiries from sales and healthcare professionals
+ Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
+ Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
+ Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
+ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
+ Determine charges for product requests / usage...