Account Services Lead

Location: Preferred - Coppell, TX

Pay: $24-27/HR

Job Type: Full-Time

Job Summary: As an Account Service Lead, you will be the primary point of contact for all customer concerns, responsible for managing relationships and all customer communication. You will handle escalations, project management, problem resolution, root cause analysis, and more. Your role is crucial in ensuring customer satisfaction and navigating the organization to find timely resolutions for complex customer needs. Knowledge of Brink's internal systems is essential.

Key Responsibilities:

• Own a portfolio of customers as a single point of contact for all customer service needs.
• Assume ownership of service and support-related issues to ensure quick action and resolution while prioritizing the customer.
• Monitor customer satisfaction levels to ensure the highest quality of service.
• Prepare, analyze, and manag...