Job Summary

The Account Representative is responsible for managing assigned customer accounts and delivering a high-touch, luxury-level service experience. This role serves as the primary liaison between the company and its customers, ensuring requests are handled efficiently, issues are resolved promptly, and client relationships are maintained to the highest standards.

The position operates in a remote environment while supporting West Coast business hours and requires monthly in-office participation for collaboration, training, and team alignment. This person must be based in Southern California.

Primary Duties and Responsibilities

Client Relationship Management (35%)