Position Overview
Account Management
Coordinate RFQ/tender processes and execute elements of the regional business plan.Build and deepen client relationships; map decision-making structures to align internal resources.Prepare agendas, materials, and follow-up for quarterly business reviews and executive meetings.Update Vision CRM with meeting notes, action items, feedback, and performance summaries. Monitor account KPIs and yields; draft and deliver concise account development reports. Operations Management
Support implementation of new services with origin/destination teams; escalate execution gaps.Serve as liaison between clients, carriers, and global offices to resolve shipment issues.Maintain performance dashboards; track critical milestones and immediately flag exceptions.Monitor billing accuracy, assist with collections on past-due invoices, and reconcile discrepancies...