The Role

Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features.

You will

• Be responsible for growing and retaining a multi‑million dollar GPV customer base
• Understand customer needs to help achieve their business goals through Square
• Cross sell and upsell products and features by discovering customer leads
• Effectively and strategically address customer concerns and issues
• Help grow our managed accounts program
• Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
• Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

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