Customer Relationship Building: Establish and maintain strong customer relationships, act as a trusted point of contact, and ensure customer satisfaction using CRM to record and plan interactions.
Account Development: Identify and pursue opportunities to expand business with existing clients, upsell or cross-sell additional products or services, and generate account plans as a roadmap to success with quantifiable milestones.
Customer Needs Assessment: Understand customer needs, challenges and goals, and provide solutions that align with our product offerings.
Product Knowledge: Develop a deep understanding of our products and services to effectively communicate value and positioning to customers and demonstrate market differentiation.
Customer Success: Actively manage customer accounts, ensuring appropriate support and assistance throughout their journey, and recycle old opportunities to increase the top of the sa...