Account Manager Team Lead Spanish Market

At Factorial, we're looking for a Team Lead to join our Spanish Customer Experience team and help us elevate the company.

This role reports directly to the Head of Account Management for Spain and involves collaborating with other Area Managers to ensure the highest satisfaction levels for our Spanish customers at every touchpoint.

We seek someone eager to contribute innovative ideas that impact the business's future by mastering upselling, retention, satisfaction, and activation plans for our existing clients.

Are you ready for the challenge?

• Lead and guide a team of 6-8 Account Managers , fostering a culture of ownership, self-improvement, well-being, teamwork, and respect, while achieving high performance and targets.
• Monitor team performance metrics