Competencies Required

• Strong interpersonal and communication skills.
• High attention to detail and diligence.
• Analytical and structured problem‑solving ability.
• Strong relationship‑management capability.
• Effective presentation and customer engagement skills.
• Ability to work collaboratively across teams.
• Strong organisational and administrative skills.
• Professionalism and a customer centred approach.

Client Relationship Management

• Manage and develop a portfolio of existing clients.
• Build long‑term, trust‑based relationships(“hugging our customers”).
• Understand client objectives, identify opportunities, and ensure service delivery meets expectations.
• Engage with key stakeholders to maintain high levels of satisfaction.

Account Growth

• Identify upsell and cross‑sell opportunities within the client base.