Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints
Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
Assisting sales for upselling and initiating opportunities with the right product and right contact
Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio
Ensuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition