Position Overview
Our client, a leading customer communications company, is looking for an Account Manager to join their team of customer-focused solutions providers.
As an Account Manager, you will be leading a small team of internal Account Executives as part of the wider Customer Service department. Ensuring all customers receive the best possible customer experience whilst supporting and managing a busy team.
Main Duties:
Ensure exemplary customer service is delivered at all times across your team Ensure scheduled reports and tasks are completed in full and on time for your team Work with the Senior Account Managers to support colleagues and delegate tasks across the team where relevant Point of escalation for customer complaints Support team to deliver resolutions for ongoing service issues Formalise and document best practice for processes across your team Prioritise workload to ensure a balanced ap...