Job Description
As the Customer Support Manager/Account Manager on the Industrial team, you are a liaison between the customer and the clients. The CSM is responsible for maintaining the relationship between the customer and Client by understanding, implementing, and communicating the needs of the customer to the client’s management.
• Meet/Communicate with Customer on a daily basis to understand their needs.
• Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.
• Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.
• Follow up to ensure personnel and equipment needs for the job at hand.
• Follow up to ensure personnel and equipment is available as needs change for the customer.
• Coordinate personnel, fleet, and equipment mobilization.
• Continuing relationship with customer as more jobs and needs become available.
• Maintain accurate records ...