Cultivate and maintain strong relationships (ensuring Callbox is a trusted partner) with clients, ranging from key stakeholders to C-level executives.
Serve as the primary liaison for clients, closely collaborating with internal and external stakeholders to drive successful campaign implementation and demonstrate service value.
Be the voice of the client within Callbox, addressing needs and advocating for client interests.
Manage client communications and operations, including setting up and leading both personal and group meetings (virtual and in-person) to maximize engagement and uncover new opportunities.
Incorporate regular, in-depth performance reporting to clients, offering insights and actionable recommendations based on program data.
Ensure diligent alignment with and achievement of client-specific Key Performance Indicators (KPIs), adapting strategies as necessary to meet these targets within the agreed timeframes.