Role Value Proposition
Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.
Key Responsibilities
* Directly aligned to assigned distributions’ book of business for 2-5K lives
* Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty
* Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met
* Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet ...