Competencies Required Strong interpersonal and communication skills. High attention to detail and diligence. Analytical and structured problem‑solving ability. Strong relationship‑management capability. Effective presentation and customer engagement skills. Ability to work collaboratively across teams. Strong organisational and administrative skills. Professionalism and a customer centred approach. Client Relationship Management Manage and develop a portfolio of existing clients. Build long‑term, trust‑based relationships(“hugging our customers”). Understand client objectives, identify opportunities, and ensure service delivery meets expectations. Engage with key stakeholders to maintain high levels of satisfaction.