1.0 OVERVIEW

The Account Management, eLearning team members’ main focus is on supporting our clients' stakeholders by

consulting, scoping, quoting and executing eLearning solutions to meet our clients’ business objectives. They

develop and strengthen these relationships by providing the highest levels of customer service to exceed clients'

expectations through efficient communication and quality on-time deliverables. Account Management team

members develop and expand a knowledge base for their portfolio of clients and ensure all documentation is clear

and accurate. Through careful oversight of quotes and project execution Account Management team members

insure our solutions fulfil the clients' goals while supporting profitable growth for our organization. Through the day

to day tasks Account Management team members provide technology performance feedback as well as

suggestions for improvements.

The Account Manager, eLearnin...