Responsibilities

• Cultivate and maintain strong relationships with key clients, serving as their primary point of contact for all account-related matters.
• Develop and implement strategic account plans to drive growth, retention, and satisfaction among assigned clients.
• Conduct thorough needs assessments to understand clients’ business objectives and challenges, and propose tailored solutions.
• Identify opportunities to cross‑sell or upsell additional products or services to existing clients, maximizing revenue potential and client value.
• Proactively address any client issues or concerns, ensuring prompt resolution and escalation to appropriate stakeholders when necessary.
• Lead contract negotiation processes, ensuring favorable terms for both the client and the company, and manage contract renewals in a timely manner.
• Monitor account performance metrics, track progress against goals, and provide regular reports and ...