Account Growth & Revenue...• Identify and pursue opportunities for upselling and cross-selling additional products or services within existing accounts.• Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.• Monitor account performance against KPIs and proactively address any potential issues.Customer Satisfaction & Retention• Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.• Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.• Proactively identify potential risks to customer retention and implement strategies to mitigate them.• Gather customer feedback and insights to inform product development and service delivery.Communication & ...