The Role
Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre- and post-sale activities associated with the acquisition of new business and maintaining existing customer relationships.
Key Responsibilities
* Manage and grow an assigned book of business (2-5K lives) by serving as the single point of accountability for broker and client service delivery, issue resolution, escalations, compliance, BOR changes, and overall customer satisfaction.
* Build and maintain strong broker and client relationships through consultative engagement, in‑person and virtual meetings, stewardship, renewals, finalist presentations, and implementation support in partnership with Account Executives, Client Service Consultants, and Underwriting.
* Coordinate c...