**SUMMARY:**

The Account Manager (AM) owns execution of operational performance strategy for Accredo Specialty Pharmacy clients within the direct payer space, taking a proactive, data-driven approach to identify risks, uncover opportunities, and drive measurable results. This role actively shapes and advances service strategy while leading end-to-end execution in support of medium and small PBMs and national health plans, with direct accountability for delivering persistency, influencing membership growth, and earnings targets.

The AM plays a lead role in managing client relationships in alignment with the Account Executive, assuming direct ownership for select clients based on size and complexity. This role actively drives cross-functional alignment across product and operational teams, proactively identifies gaps, removes barriers, and ensures systems and processes are optimized to meet client needs and improve efficiency for the organization, segment, and team.
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