12 month contract

London

The Account Manager is responsible for managing, retaining, and growing NHS customer accounts by acting as the primary point of coordination across operational, strategic, and commercial activities. The role ensures customers receive a superior experience by bringing their voice into the organisation and aligning internal and external resources to deliver long‑term value and partnership success.

Key Responsibilities

Account Management & Customer Experience

• Act as the custodian of customer satisfaction across assigned NHS accounts.
• Build deep, long‑term relationships with Trust stakeholders, including senior management and C‑suite.
• Ensure customers receive a consistent, high‑quality experience across all touchpoints.
• Monitor customer feedback and escalate improvement areas where needed.

Operational Delivery