Position Overview
JOB DESCRIPTION
Key Responsibilities
Customer Success & Value Realization
Own the post-sale customer relationship for assigned digital accounts within your segment – serve as the primary EGIC point of contact for adoption, value delivery, and ongoing engagement. Drive structured onboarding and user enablement to accelerate time-to-value after deployment. Track and report customer value realization (TVD) using usage analytics, dashboards, and outcome metrics – translating data into compelling value narratives for customers and internal stakeholders. Conduct regular business reviews with customers, presenting realized value, usage trends, and actionable recommendations to strengthen engagement and deepen program adoption. Account Growth & Expansion Support
Partner with field sales representatives to identify and pursue upsell, cross-sell, and multi-site replication opportunities w...