About the Role

The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, ensuring partner/customers are on the supported version of the solution and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.

In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.
 

Responsibilities