Client Communication: Client communication for operational matters, Client follow-ups when needed.
Process Management: Create and implement operations process in the account through account leads. Create operational metrics and lead the effort in measuring and implementing those metrics.
Analysis & Reporting: Strong data analysis capabilities to identify problem areas. Solutioning for the problem areas, review of solution internally and implementing same across the account. Create on demand reports.
This position will provide support by working with cross-functional teams to prevent and resolve issues.
Duties and Responsibilities:
Comfortable working with associates at all levels (internal & external)
Work closely with manager and support with projects for the account, incl...