Position Overview
Roles & Responsibilities:
Ensure high customer satisfaction by working with internal teams to provide seamless customer experienceEducate clients on best practices for their program and business needs, becoming a trusted advisorMaintain a consistent level of technical readiness and industry expertise Understand and provide accurate information via phone and email about client portals, products, services, and account informationConducts initial triaging and handles escalations of client concerns; manages the escalation through to completionIdentifies root causes of turnaround time concerns Reviews account setups and implement process improvementsEnsures accurate submission of implementation tasksTrain and onboard new client users as neededConveys compliance and technical solutions in a language that clients will understandProvide updated pricing for new packages or a la cart...