Job Purpose

The Accident Investigation Officer is responsible for handling and investigating all accident-related cases reported by customers and the fleet team. The role ensures accurate documentation, timely follow-up on police reports, proper coordination with internal departments, and resolution of cases in line with company policies.

Key Responsibilities

• Accident Case Management
  • Receive and review accident reports from customers and the fleet team.
  • Create and maintain detailed case records for each incident.
  • Ensure all required information and documentation are collected (photos, statements, trip details, etc.).
• Investigation Analysis
  • Conduct thorough investigations to determine the root cause and liability of each accident.
  • Review trip data, vehicle condition, and customer behavior.
  • Identify inconsistencies or potential misuse/fraud cases.
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