Overview

Posting Id: 3342

Department: Corporate and Financial Services

Division: Office of the Clerk

Section: Access Richmond Hill

Job Grade: Contract SEA Grade 04

Rate of Pay: $36.70 - $43.17 Hourly

Job Type: Temporary Full Time - Contract

Contract Length/End Date: December 31, 2026

Replacement/New Position: Replacement for Existing Vacancy

Posting Type: Internal and External

Posting Date: 06/02/2026

Application Deadline: 06/10/2026

Responsibilities

• Respond to inquiries from residents, businesses and internal staff with a focus on first-call resolution about City programs and services.
• Deliver service excellence in every interaction through active listening, accurate responses, and timely resolution.
• Accurately create and route service requests to appropriate business areas.
• Educate callers on service levels and proactively manage expectations.