Access Hub Site Supervisor GP Practice Redbridge, Ilford, London Full time 13.00 per hour IMMEDIATE START We are currently recruiting for a group of GP Practices in Redbridge. Their primary business activity is the delivery of highest quality bespoke healthcare In and Out of Hours appointments and to operate a local walk in service.

They provide a wide range of Primary Medical Servicesunder both NHS and independent arrangement. We are seeking an Access Hub Site Supervisor. Purpose of the role To manage a team of 5 or more staff to ensure consistency of quality and customer service of all incoming and outgoing calls as well as ensuring correct data is obtained and sent to CCG.

Main Functions Manage and support a team of 5 or more staff at any one time to ensure quality standards are met at all times Regularly monitor the quality standards in relation to telephone calls (ie answer within 5 rings) Monitor and manage call handling flow Management of telephony data (ie ...