Reporting to the Manager, Academic Support, the Academic Support Specialist is a member of the Learner Academic Support team and supports academic functions.

Responsibilities

• Attend the weekly Learner Review Committee and bring up-to-date information on learners to inform decisions regarding student statuses.
• Maintain regular contact with assigned learners and follow the Committee’s process and guidelines.
• Identify at‑risk learners and add them to the Committee ahead of meetings.
• Oversee academic plans and offer direct support to students.
• Facilitate student requests for additional academic support.
• Ensure the accuracy of student records in Salesforce and the student learning management system.
• Communicate student feedback to internal and external departments.
• Interpret, monitor, and examine academic reports and raise concerns to the Manager.
• Respond to Academic Support inquiri...