Key Responsibilities:
Inbound and Outbound Calls:

Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.
Information and Guidance:

Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.
Application Assistance:

Guide prospective students through the application process, ensuring they understand all requirements and deadlines.
Database Management:

Maintain accurate records of all interactions and inquiries in the center’s CRM system.
Follow-Up:

Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns
Problem Resolution:

Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.
Adherence to Policie...