Your mission

We are looking for a Product Support Engineer to provide end-to-end technical support for our AC charger portfolio across the European market. You will support for troubleshooting, validation, and solution delivery, ensuring seamless operation of our AC EV charging infrastructure – including our Solar-Storage-Charging (SSC) 1.0/2.0 systems, 11kW/22kW AC chargers.

Responsibilities

1. Technical Issue Resolution:
   • Troubleshoot, diagnose, and resolve field-reported issues from European customers/partners via our PTS systems.
2. On-Site & Remote Support:
   • Provide remote technical support to the customer and field engineers.
   • Conduct local testing, validation in our lab, and on-site troubleshooting (up to 30% travel in Europe).
   • Assist our local service team in Europa to resolve their tickets. 
3. Product Expertise & Solutions: